www-ai.cs.tu-dortmund.de/de/LEHRE/SEMINARE/WS2021/TrustworthyAIMachineLearning/literature/eiband2019.pdf
When People and Algorithms Meet: User-reported Problems in Intelligent Everyday Applications
Scraped ≤ 3 Stars Sentiment Topic
Facebook 15 Aug – 19 Aug 2018 10,000 2,894 2,216 2,196
Netflix 23 Jul – 19 Aug 2018 10,000 2,887 2,345 2,340
Google Maps 30 Jun – 19 Aug 2018 15,448 4,015 3,019 3,018
Table [...] Addressing User Problems in Intelligent Systems
2.3 Linking Problems and Solutions
3 Analysis Scope
4 Data Analysis Method
4.1 Data Acquisition
4.2 Preprocessing
4.3 Extracting Problems from Reviews
5 Results: [...] 2 Netflix
5.3 Google Maps
6 Online Survey
6.1 Survey Design
6.2 Participants
6.3 Data Analysis
7 Results: Coping Strategies & System Support
7.1 Facebook (Table 4)
7.2 Netflix (Table 5)
7.3 Google Maps …
